Answers before you book or buy

Both. Online consultations are available across India and internationally via video call, WhatsApp, and email support. In-person sessions are available in Gurugram by appointment.

You'll receive a confirmation with your appointment time. Before the session, you may be asked to share basic health history. After the assessment call, you'll receive your personalised plan along with a schedule for follow-ups.

Digital Guides (Skin Glow, Hairfall Rescue, Gut Reset, Skin+Hair Combo, Kick Start Weight Loss) are standardised, expert-designed programs built for common goals — a good, affordable first step. A personalised consultation is built specifically around your medical history, lab reports (if any), lifestyle, and goals, with ongoing 1:1 support and adjustments.

If you have a diagnosed medical condition (diabetes, thyroid disorder, PCOS, kidney/liver conditions, are pregnant or breastfeeding, or are currently under medical treatment), please choose a personalised consultation instead of a standardised digital guide, so the plan can account for your specific condition and any medication.

Digital Guides are delivered electronically right after payment is confirmed (via email/WhatsApp). In this prototype, checkout simulates an order — no real file is generated or sent yet.

Because Digital Guides are delivered instantly as downloadable content, they are generally non-refundable once accessed — in line with standard digital-product practice. Final refund policy wording to be confirmed with Neha before this goes live.

Typically weekly or bi-weekly in the initial phase, moving to monthly check-ins as you settle into your plan — adjusted to your individual needs and progress.

Yes. For personalised consultations, all dietary preferences, allergies and restrictions are discussed upfront. Digital Guides include vegetarian-friendly options; let us know specific restrictions before purchase and we'll advise if that plan is suitable.